Copy of Terms

Return & Refund Policy

Please read our return and refund policy carefully before making a purchase

General Return Policy

FPV Yards offers a 5-day refund policy on all new unopened equipment, starting from the date the product(s) was delivered to the customer. Anything beyond 5 days of delivery will not be eligible for return.

If the product(s) received have been opened, dismantled, used or damaged, no return options will be offered.

A refund excluding 2% restocking fee, payment gateway charges (if there is any) and shipping charges, will be provided once FPV Yards confirms the returned equipment.

Returned products should have original packaging and accessories. FPV Yards reserves the right to refuse return if any accessories are missing in the box.

Replacement & Return Conditions

FPV Yards offers replacement or return of any product if it is:

  • Product is defect or dead on arrival (DOA)
  • Product is faulty or broken upon receiving
  • Different product is received
Important: FPV Yards will return/replace products only if you inform about the issue over mail or telephone within 48 hours after products arrive. Anything beyond 48 hours will not be eligible for return/replacement if the product is found to be in any of the above conditions.

General Accessories Warranty

Products not specifically listed, such as antennas, monitors, hardware and general accessories are covered by a 10-day manufacturer defect warranty.

If a problem occurs from a defect in the product, an exchange/replacement or store credit (in case the product is not in stock) will be provided.

FPV Yards holds the right to refuse any product(s) which has been deemed to be damaged by the customer or from external forces, electrical fire, power surges or water damage.

Exchange/replacement or store credit will only be offered once the product is returned back and upon testing and confirming the problem.

Missing Products Policy

While every attempt is made to have accurate information on our website and we strive to deliver quality products, sometimes mistakes can happen on our part.

If there are any missing products, kindly take a picture before opening the seal of the ZIP Lock cover or the sealed package to ensure your claim. We will not consider any missing claims if the seal is broken.

We try to use sealed zip lock packaging to avoid fraud missing claims, but it is not always possible when it comes to boxed products. So please take an unboxing video as a precaution if the product arrives in a packaging box, like frames, transmitters etc where the content inside is not visible without opening it.

We can only process your claim if the claim seems to be genuine and FPV Yards reserves the right to turn down any claims that seem to be fraud.

FPV Yards will only accept or consider any missing products/accessories claims if you inform the same over mail/whatsapp/telephone within 24 hours after products arrival. Any missing claims of products/accessories made after 24 hours on product delivery will not be entertained.

If we have accepted any missing products due to our mistake in packaging or handling the order, we will either resend the product (if it is in stock) or provide a refund for the missing product.

FPV Cameras

FPV Cameras are covered by a 2-day manufacturer defect warranty.

The warranty does not cover any damage from external forces, electrical fire, power surges, water damage, or tampering.

Once approved, an exchange/replacement or store credit/refund (in case the product is not in stock) will be provided.

FPV Goggles

FPV goggles carry a 2-day warranty in the event of a manufacturer defect.

The manufacturer's warranty does not cover any damage caused by drops, wear and tear, water damage, electrical damage, power surge or damage caused by user alterations.

Once approved, an exchange/replacement or store credit/refund (in case the product is not in stock) will be provided.

Flight Controllers / ESC / VTX

All flight controllers (FC), electronic speed controllers (ESC), video transmitters (VTX), power distribution boards (PDB) and similar electronic components are covered under a 2-day manufacturer defect warranty.

This policy does not cover user error, damage to the components upon install/dismantle, modifications, power surges, electrical fire or water damage.

Important: It is recommended to check for shorts before powering up. For Flight controllers, upon delivery of the product, check with USB connected to Betaflight. Any soldering or user modification in the Flight controller will void DOA (Dead on Arrival) warranty.

Once approved, an exchange/replacement or store credit/refund (in case the product is not in stock) will be provided.

Batteries

Batteries are covered by a 3-day warranty covering dead on arrival (DOA) and manufacturing defects.

This policy does not cover batteries that show signs of misuse, overcharging, impact damage or water damage.

Once approved, an exchange/replacement or store credit/refund (in case the product is not in stock) will be provided.

Motors

Motors produced and sold by FPV Yards carry a Lifetime warranty that excludes lifetime warranty to any part other than the coil of the motor, but will be covered by a general 14-day manufacturer defect warranty.

Motors with physical damage, modifications or general abuse will not be eligible for the general 14-day manufacturer defect warranty and will be disposed of. This does not affect the Lifetime warranty on the motor coil.

Questions About Returns?

Our customer support team is here to help with any questions about returns or refunds. Contact us via email, WhatsApp, or telephone.