Copy of Terms
Return & Refund Policy
Please read our return and refund policy carefully before making a purchase
General Return Policy
FPV Yards offers a 5-day refund policy on all new unopened equipment, starting from the date the product(s) was delivered to the customer. Anything beyond 5 days of delivery will not be eligible for return.
A refund excluding 2% restocking fee, payment gateway charges (if there is any) and shipping charges, will be provided once FPV Yards confirms the returned equipment.
Returned products should have original packaging and accessories. FPV Yards reserves the right to refuse return if any accessories are missing in the box.
Replacement & Return Conditions
FPV Yards offers replacement or return of any product if it is:
- Product is defect or dead on arrival (DOA)
- Product is faulty or broken upon receiving
- Different product is received
General Accessories Warranty
Products not specifically listed, such as antennas, monitors, hardware and general accessories are covered by a 10-day manufacturer defect warranty.
If a problem occurs from a defect in the product, an exchange/replacement or store credit (in case the product is not in stock) will be provided.
FPV Yards holds the right to refuse any product(s) which has been deemed to be damaged by the customer or from external forces, electrical fire, power surges or water damage.
Exchange/replacement or store credit will only be offered once the product is returned back and upon testing and confirming the problem.
Missing Products Policy
While every attempt is made to have accurate information on our website and we strive to deliver quality products, sometimes mistakes can happen on our part.
We try to use sealed zip lock packaging to avoid fraud missing claims, but it is not always possible when it comes to boxed products. So please take an unboxing video as a precaution if the product arrives in a packaging box, like frames, transmitters etc where the content inside is not visible without opening it.
We can only process your claim if the claim seems to be genuine and FPV Yards reserves the right to turn down any claims that seem to be fraud.
If we have accepted any missing products due to our mistake in packaging or handling the order, we will either resend the product (if it is in stock) or provide a refund for the missing product.
FPV Cameras
FPV Cameras are covered by a 2-day manufacturer defect warranty.
The warranty does not cover any damage from external forces, electrical fire, power surges, water damage, or tampering.
Once approved, an exchange/replacement or store credit/refund (in case the product is not in stock) will be provided.
FPV Goggles
FPV goggles carry a 2-day warranty in the event of a manufacturer defect.
The manufacturer's warranty does not cover any damage caused by drops, wear and tear, water damage, electrical damage, power surge or damage caused by user alterations.
Once approved, an exchange/replacement or store credit/refund (in case the product is not in stock) will be provided.
Flight Controllers / ESC / VTX
All flight controllers (FC), electronic speed controllers (ESC), video transmitters (VTX), power distribution boards (PDB) and similar electronic components are covered under a 2-day manufacturer defect warranty.
This policy does not cover user error, damage to the components upon install/dismantle, modifications, power surges, electrical fire or water damage.
Once approved, an exchange/replacement or store credit/refund (in case the product is not in stock) will be provided.
Batteries
Batteries are covered by a 3-day warranty covering dead on arrival (DOA) and manufacturing defects.
This policy does not cover batteries that show signs of misuse, overcharging, impact damage or water damage.
Once approved, an exchange/replacement or store credit/refund (in case the product is not in stock) will be provided.
Motors
Motors produced and sold by FPV Yards carry a Lifetime warranty that excludes lifetime warranty to any part other than the coil of the motor, but will be covered by a general 14-day manufacturer defect warranty.
Questions About Returns?
Our customer support team is here to help with any questions about returns or refunds. Contact us via email, WhatsApp, or telephone.